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When are you open?
The office is open from 9am to 12.05pm Tuesdays and 9am to 5pm Wednesday to Friday. We are closed Mondays.
Appointment times are only available on Wednesday, Thursday or Fridays.

We are also open on Fridays in Paraparaumu at 8 Ngahina Street.  Please contact our Levin office for an appointment.


How quickly can you see me?  
We endeavour to make appointments for clients as soon as possible (usually within 7 days).  Waiting times are dependent on the availability of counsellors and the length of the waiting list.


 
Can I just turn up?
Yes, but there is no guarantee that someone will be able to see you immediately.  However, in such circumstances you would be able to make an appointment for an initial session at a suitable time.


Can I choose the gender of my therapist?
Yes, subject to availability. We make every effort to match the right client and counsellor in order to best meet every clients needs. Some couples and families choose to see two counsellors who work in a team. This is referred to as "Co-counselling".


How long is each session?
Usually between 60 and 80 minutes, depending on the client. 
 

 
How long is my commitment?
There is none beyond the current session.

 
How many sessions will I need?
This is difficult to assess prior to the initial consultation as individuals
circumstances vary so much. Counselling is usually discontinued by mutual agreement between
the client and the counsellor.

Are appointments set at fixed weekly intervals?
Not necessarily. Subject to availability, sessions can be booked to suit your own preference.


Are the counsellors qualified/registered?
Yes, each counsellor is qualified, or working towards their qualification as an intern.  Details of staff and their academic qualifications can be found on the
Meet our Staff page. In addition, the Counselling Centre is an Approved Community Services Provider under S 403 of the Children & Young Persons & their Families Act 1989.


 Is the service confidential?
Yes, the content of sessions is wholly confidential according to ethical guidelines. It is current practice that a confidentiality agreement is made between the client and counsellor at the first consultation.  You can clarify any concerns at that time with your counsellor.

Can I bring someone with me?
Yes.  Partners, friends and family members, or support person are welcome.
Clients can negotiate whether or not their child /children should come.  However our experience is that the matters discussed are generally not appropriate to be discussed in the presence of children.  We can provide a children's' space with books and toys but please arrange this with us before your appointment.


What happens at the initial consultation?
The focus is on getting to know the client, clarifying expectations and goals, and gathering relevant back
ground information. An opportunity for the counsellor to assess whether we can help. Some clients are referred on to other agencies. A chance for clients to ask questions and to discover if they feel that they are in the right place.


What theoretical approach is used?
Within the practice there is broadly based theoretical expertise drawing on ideas from a variety of approaches. Within the Centre various counsellors practice an eclectic mix of therapies (Narrative Therapy, Person Centred, CBT, TA, Gestalt, Integrated Art Therapy, Play Therapy ) depending on the needs of the client.


Does the Centre specialise in any particular area?
No.  We have clients presenting with a wide variety of needs. Sessions usually branch out much wider and often include family issues, domestic violence, drug issues, sex/sexuality; dilemmas/decision-making, career choices; stress etc.


What do you offer for couples?
Couples come here for relationship counselling, often with the aim of staying together, but sometimes to decide whether to part. Living apart well counselling is also available for couples who decide to separate.



Can families attend?
Yes, although we do not have a specialist family therapist we can offer a brief intervention opportunity for families who wish to discuss their concerns and needs.


Are there any services specific to the business environment?
Yes, we offer professional supervision and stress management. Also we are a provider for EAP and Vitea which are nationwide programmes for employee's seeking counselling assistance.
We also offer our very own ESP (Employee Support Programme) for smaller businesses who do not belong to a national support programme.  ESP is offered by employers to their employees as part of their wellbeing initiatives. 

Are there any issues that are not dealt with?
Severe mental illness would be generally referred to specialist agencies.


How successful is the process?
Most clients successfully meet their aims and achieve the changes they hoped for.


Is there a difference between counselling / crisis intervention?  
There are many definitions. One view is that crisis intervention is an immediate short term response to a traumatic event. Counselling can be long or short term and may deal with specific issues, often related to relationship or trauma issues.  For instance, relationship counselling would help a client overcome the effects of a particular relationship; and lead on to helping the client to change relationship patterns for the future.  Both are available, however we are NOT a crisis service.


Can I park nearby?
There is metered public street parking outside the Centre. 
There is a free public car parking within easy walking distance, on Chamberlain St which is off Queen St West.


How do I find you?
The Centre is situated just off the main street in Levin at 29 Queen St West

Click here for a map.


How much does it cost?
We do not have a fixed fee. All we ask is a donation or Koha.
Guide:            Unemployed $25 per session
                    Employed on average wage $65 per session
Some people are able to access payment assistance through WINZ or the PHO